Privacy Policy

Last Updated: October 2026

Welcome to PrimeSend Logistics. We respect your privacy and are committed to protecting the personal information you provide when using our website, shipment booking services, client portal, and parcel tracking services.

This Privacy Policy explains how we may collect, use, store, and protect your information.

1. Information We Collect

When you use our website or services, we may collect information such as:

  • Full name
  • Email address
  • Phone number
  • Pickup address
  • Delivery address
  • Recipient information
  • Shipment and package details
  • Tracking number
  • Booking and quote information
  • Account login information
  • Information you provide when contacting customer support

We only request information that is reasonably necessary to provide or improve our services.

2. How We Use Your Information

We may use your information to:

  • Process shipment bookings
  • Provide shipping quotes
  • Arrange parcel collection and delivery
  • Create and manage tracking information
  • Provide live shipment updates
  • Contact you about your shipment
  • Respond to customer support requests
  • Manage customer accounts
  • Improve our website and services
  • Help protect our services against misuse or fraud

3. Parcel Tracking Information

When you use our tracking service, we may display shipment information associated with your tracking number.

Tracking information may include:

  • Tracking number
  • Shipment status
  • Shipmen